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SESSION:
Deconstructing Today’s Digital-First Consumer
Maureen Sullivan serves as COO of Rent the Runway, where she drives growth and delivery of customer experience across all areas of the business. In her role as COO, she oversees numerous functions across the company including brand, marketing, product marketing, communications, design, creative and UX, as well as brand partnerships, fashion, merchandising and production. She also oversees the Customer Experience function — including the RTR store experiences. In her charter as COO, Maureen helps drives x-functional teams to deliver world-class experiences for RTR customers and reach financial objectives to fuel future growth. Previously, Maureen worked at AOL as President of AOL.com and Lifestyle Brands, where she led all elements of the AOL.com experience including programming, product, and engineering, as well as overseeing strategy, partnerships, and operations. Prior to this role, she was Senior Vice President of Brand, Marketing and Communications at AOL, a role in which she managed brand development and led the global re-branding of AOL. She managed consumer marketing and media investments, as well as public relations, internal communications, and company-wide CSR initiatives. Prior to that, Maureen was Chief of Staff at Google to the Global President of Advertising & Commerce. She serves on the board of the non-profit, Network for Good. Maureen graduated from Stanford University and lives in New York City with her husband and 3 children.